Privacy Policy

1. Overview

This Privacy Policy explains what information Sorting Social ("we," "us," or "our") collects when you use app.sortingsocial.com, how we use it, and who we share it with. We've tried to write it plainly rather than in dense legal language. If anything is unclear, email us at [email protected].

2. Information We Collect

Account information. When you register, we collect your name, email address, and a password (stored securely, hashed, never in plain text).

Search and usage activity. We save the searches you run on Pinterest, Etsy, and Wish, along with any favorites and collections you create, so they're there when you come back. This activity is tied to your account.

Payment information. If you upgrade to Pro, your payment is handled by Stripe (or, for a small number of legacy subscribers, Recurly). We do not receive or store your full card number; we receive limited billing details like your subscription status and renewal date.

Cookies and session data. We use a session cookie to keep you logged in and a security cookie (CSRF token) to protect form submissions. We don't use advertising or cross-site tracking cookies.

Analytics. We use Google Analytics to understand how people use the Service (pages visited, general usage patterns). This data is aggregated and not used to personally identify you beyond what Google Analytics collects by default.

Support communications. If you contact us through our contact form or by email, we keep a record of that message (your name, email, and what you wrote) so we can respond and so we can look back at prior conversations if you write again.

3. How We Use Your Information

• To provide the Service: run your searches, save your favorites and collections, and keep you logged in.
• To manage your subscription: process payments, send billing receipts and renewal reminders, and handle cancellations.
• To communicate with you: respond to support requests and send important account or service notices.
• To improve the Service: understand usage patterns through analytics so we can fix problems and build what's useful.
• To keep the Service secure: detect and prevent abuse, spam, and fraudulent activity.

4. Who We Share Information With

We don't sell your personal information. We share it only with the service providers we need to run Sorting Social:

• Stripe and, for legacy subscribers, Recurly - to process payments and manage subscriptions.
• Zoho - our email provider, used to send account and transactional emails.
• Google Analytics - for aggregated usage analytics.
• Pinterest, Etsy, and Wish - when you run a search, we query these platforms for publicly available product data. We send the search terms you're looking up, not your personal account information.

Etsy notice: The term Etsy is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.

We may also disclose information if required by law, or to protect the rights, safety, or property of Sorting Social, our users, or others.

5. Data Retention

We keep your account information and search history for as long as your account is active, so your saved work is there when you return. If you delete your account, we remove your personal account data within a reasonable time, though some records (like billing history) may be retained longer where we're required to for accounting or legal reasons.

6. Your Choices

• You can update your account information from your Profile page.
• You can delete individual searches, favorites, or your entire account from within the app.
• You can cancel your subscription anytime from your Profile page.
• You can ask us to access, correct, or delete your personal information by emailing [email protected].

7. Children's Privacy

Sorting Social is intended for business users and is not directed at children. We don't knowingly collect information from anyone under 16. If you believe a child has provided us information, contact us and we'll delete it.

8. Security

We use industry-standard measures (encrypted connections, hashed passwords, restricted access to production data) to protect your information. No method of transmission or storage is perfectly secure, but we work to keep your data safe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date above when we do, and for significant changes we'll try to let you know by email.

10. Contact

Questions about this Privacy Policy or your data? Email [email protected] or use our contact form.